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Putting the "Customer" Back in Customer Service
Field visits
Connect with Customers
Resolution Management Group network of Field Service agents will be your eyes on the street. Our agents are trained to follow all Fair Debt Collection Practices Act (FDCPA) regulations.
FirstOption Reconnect
When communication between lender and customer has come to a standstill, RMG field agents will reconnect with customers and deliver results. Agents are trained to represent our clients values by treating all customers with respect.
Address/Collateral Verification
Not sure if address is current? Do you need condition of collateral? Connect with your customer utilizing FirstOption with Resolution Management Group. Our team will build a program that meets your needs to optimize performance in your portfolio and establish a connection between Lender and Customer.